Outsourced Customer Service

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Crucial Checks Before You Outsource Insurance Claims: Lessons from Recent Compliance Failures
Insurance claims outsourcing can help you cut costs, speed up turnaround times, and free up your internal teams to focus on higher-value tasks. But without the right partner, this smart move can quickly backfire. ...
What Is the 80 20 Rule in Cold Calling and How to Use It?
Cold calling is far from dead. In today’s crowded B2B landscape, it remains one of the most direct ways to spark conversations with decision-makers. But as more companies compete for the same sliver of ...
Cost-Effective Legal Solutions: The Case for Remote Legal Professionals
Legal teams are under pressure to deliver results while keeping costs manageable. Instead of adding full-time staff or overloading existing teams, many firms are choosing remote legal services to maintain productivity and reduce spending. ...

26May 2023

How Powerful Customer Service Escalation Support Representatives Are in Keeping Customers Happy

Jaymee Cichon2024-07-29T15:58:52+08:00Customer Experience, Outsourced Customer Service|

Keeping your customers happy and satisfied is the essence of good customer support. However, the pandemic has reshaped customer ...

28April 2023

Signs You Need To Outsource After-Hour Calls to BPO Customer Support Representatives

Jaymee Cichon2025-02-10T11:13:23+08:00Outsourced Call Center Services, Business Process Outsourcing, Outsourced Customer Service, Outsourcing Strategies, Outsourcing Trends|

Consumers nowadays prefer on-demand availability, especially from customer service hotlines. They expect customer support to attend to them 24/7. ...

26April 2023

Customer Service for Tourism Industry: Tasks You Can Outsource to a Call Center

Jaymee Cichon2024-10-08T19:49:46+08:00Outsourced Call Center Services, Industry Knowledge, Outsourced Customer Service|

Customer experience can make or break businesses in the tourism industry. Traveling is highly unpredictable and easily affected by ...

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