Outsourced Customer Service

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Beyond English: How Multilingual Customer Support in the Philippines Drives Global Consumer Loyalty
English alone isn’t enough in today’s borderless customer economy. While it remains a global lingua franca, modern consumers increasingly expect businesses to speak their language—literally. As companies expand globally, multilingual customer support becomes essential—not ...
Choosing the Right Partner: A 2025 Guide to Outsourced Call Center Services
Outsourcing your customer support can help improve service delivery and reduce operating costs. But selecting the wrong provider may create more problems than solutions. That’s why learning how to choose a call center partner ...
Call Center Customer Experience: What It Is & How to Boost It
In today’s customer-first economy, the real battleground for brand loyalty is not price or product—it’s the experience you deliver. And nowhere is that more apparent than in the call center. Every phone call, every ...

21December 2022

Top 6 Business Mistakes You Can Avoid With the Help of a BPO

Ann Gelli Tolentino2024-04-23T09:05:22+08:00Back Office Support, E-commerce Outsourcing, Outsourced Call Center Services, Outsourced Customer Service, Outsourcing Strategies|

The holiday rush means increased sales and added workload that no one anticipated. Some companies think they can manage ...

17November 2022

5 Key Strategies To Boost Your Black Friday Sales

Jaymee Cichon2023-08-23T22:14:04+08:00Outsourced Customer Service, E-commerce Outsourcing, Outsourcing Strategies|

Black Friday, which kicks off the retail holiday shopping season every year, is among the biggest days for online ...

27October 2022

From Accounting to Data Science, Here Are 8 Most In-Demand Job Categories You Can Outsource to the Philippines

Hannah Krisha Tongco2025-01-07T10:20:30+08:00Back Office Support, Data Science and Analytics, E-commerce Outsourcing, LPO Services, Multilingual Support, Outsourced Call Center Services, Outsourced Customer Service, Outsourced Programming & Development, Outsourcing Strategies, Recruitment Process Outsourcing, Specialty Healthcare Outsourcing|

The U.S. labor market remains as strong as ever despite rising inflation rates. In this current economy, job seekers ...

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