Customer Service Outsourcing: Benefits and Best Practices

Amid Ongoing Tech Layoffs in 2025, Outsourcing Emerges as One of the Top Startup Growth Strategies
The tech industry still faces a wave of layoffs, but innovative startups are responding differently. While tech giants continue to downsize and restructure, a new wave of startup founders is rethinking how to build ...
Handling Peak Season Customer Service: Why Retailers Turn to Outsourced Teams for Holiday Readiness
When the holidays roll in, so do the shoppers—and they come fast. Black Friday deals spark midnight madness, Cyber Monday triggers server crashes, and December becomes a blur of gifts, returns, and urgent deliveries. ...
AI Scribes vs. Outsourced Medical Transcriptionists: Importance of Blending Automation and Human Connection

30October 2024

Our ‘Yes Po’ Culture: A Deeper Look Into Filipino Politeness and Its Role in the International Business Landscape

In international business, cultural nuances often determine the success or failure of a partnership. One such nuance in the ...

28October 2024

As the peak sales season nears, businesses face immense pressure to manage heightened customer demands. A notable example is ...

17October 2024

Customer service is the face of your business. Choose the wrong customer service model, and you risk alienating your ...