info@superstaff.com

info@superstaff.com

Outsourced Customer Service

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Stagflation or Not, Smart Firms Are Cutting Costs and Scaling Fast with Outsourcing
Stagflation may be back—and it’s putting pressure on margins and growth strategies. As companies brace for economic stagnation paired with rising costs, traditional playbooks are failing. Layoffs, price hikes, and paused investments aren’t sustainable ...
Balancing the Logistics Tightrope Amid Tariff Hikes: How Nearshoring Helps US Businesses Strengthen Supply Chain Resilience 2025
Supply chain resilience in 2025 is under pressure like never before. U.S. companies are walking a tightrope as tariff hikes and shifting global trade dynamics drive up costs and strain logistics operations. With protectionist ...
Rising Tariffs for the Automotive Industry: Leveraging Strategic Outsourcing for Cost Reduction and Agility
New tariffs are making it more expensive to build cars. From parts and materials to shipping and labor, automotive industry tariffs are raising costs across the board. This puts extra strain on car makers ...

3September 2024

Preparing for the Holiday Season: Outsourcing Customer Experience Solutions

EJ Verginisa2024-09-04T21:05:04+08:00Customer Experience, Featured Blog, Outsourced Customer Service|

The holiday season is a pivotal period for retailers and service providers, often determining whether annual sales targets are ...

30August 2024

White House Ends Customer Service ‘Doom Loops:’ What Does It Mean for the Subscription-based Industry?

Ana Catalina Paje2025-02-12T09:28:48+08:00Customer Experience, Outsourced Customer Service|

Your customers know the struggle all too well — getting stuck on hold for what feels like an eternity, ...

2August 2024

Customer Satisfaction in Reverse Logistics: Creating a Seamless Return Experience With BPO Customer Support

Jaymee Cichon2024-08-05T18:03:57+08:00Customer Experience, Featured Blog, Logistics Solutions, Outsourced Customer Service|

In the competitive landscape of modern commerce, customer satisfaction hinges not only on product quality but also on the ...

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