Insider Insights

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

From Engagement to Safety: How Social Media Moderation Services Drive Better CX
Social media has become the beating heart of customer experience. Every like, share, and comment shapes how people perceive a brand, turning online platforms into powerful spaces for connection, but also into potential minefields. ...
Unlocking Offshore Outsourcing Benefits: Why the Philippines Remains the Global Leader
For decades, the Philippines has held a reputation as one of the world’s top destinations for outsourcing. While other countries have made attempts to compete, the Philippines consistently rises above, offering companies unmatched advantages ...
5 Tell-Tale Signs It’s Time to Outsource eCommerce Call Center Tasks to a Colombian BPO
The global eCommerce market is booming, and with that growth comes an undeniable reality: customer service teams are under more pressure than ever. As online stores handle surging order volumes, product inquiries, and return ...

17September 2025

From Wage Advantage to Value Advantage: What the Average Salary in the Philippines Really Means for Outsourcing

Jaymee Cichon2025-09-17T15:16:23+08:00Insider Insights|

For years, the average wage in the Philippines has been one of the most discussed factors driving the outsourcing ...

17August 2025

Your Ultimate Guide to Choosing the Right Customer Service Metrics for Your Business Goals

Lorenzo Ruiz Castro2025-08-15T18:03:54+08:00Customer Experience, Insider Insights, Outsourcing Strategies|

Not all customer service metrics are created equal—especially when your business goals are on the line. While there’s no ...

15August 2025

From Vision to Execution: How to Create a Customer Experience Strategy That Drives Growth

Hannah Krisha Tongco2025-08-15T17:56:35+08:00Customer Experience, Insider Insights|

Customer experience isn’t just a buzzword—it’s a proven driver of growth, loyalty, and long-term business value. In a market ...