Insider Insights

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Colombia’s Innovation Lab: Where Conversational AI vs Chatbot Takes Center Stage
The customer experience battlefield is shifting as businesses rethink digital communication. Static bots that once handled simple requests are being replaced with dynamic systems designed to converse like humans. This debate is best framed ...
Explaining LATAM Nearshore and Its Role in Global Business
Global companies have many choices when deciding how to expand operations and optimize costs. One model that continues to gain momentum is LATAM nearshore outsourcing. Businesses in the United States and Canada see Latin ...
From First Call to Final Checkout: How an Order Taking Call Center in the Philippines Drives Conversions
Picture this: A hungry customer calls a restaurant, eager to place a quick dinner order. Instead of a smooth, efficient process, they’re placed on hold, their details are taken down incorrectly, and frustration grows. ...

14October 2025

Nearshore IT Service Desk Outsourcing: How Colombia Supports Scalable Tech Operations

Billy Samonte2025-10-14T10:56:04+08:00Insider Insights, Nearshoring|

Agility is no longer optional in today’s digital-first business world; it’s essential. Companies rely on IT service desks to ...

17September 2025

From Wage Advantage to Value Advantage: What the Average Salary in the Philippines Really Means for Outsourcing

Jaymee Cichon2025-09-17T15:16:23+08:00Insider Insights|

For years, the average wage in the Philippines has been one of the most discussed factors driving the outsourcing ...

17August 2025

Your Ultimate Guide to Choosing the Right Customer Service Metrics for Your Business Goals

Lorenzo Ruiz Castro2025-08-15T18:03:54+08:00Customer Experience, Insider Insights, Outsourcing Strategies|

Not all customer service metrics are created equal—especially when your business goals are on the line. While there’s no ...