Insider Insights

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

What Is a Virtual Medical Receptionist Service—and Why Clinics Need One
Running a clinic today means balancing two equally demanding priorities: providing quality patient care and keeping up with endless administrative tasks. From fielding nonstop phone calls to managing appointment scheduling, front desk teams are ...
Colombia Graduates 13k IT Professionals Annually—What That Means for Global Outsourcers
Colombia is making a name for itself in the global outsourcing space, not just for its call centers but also for its growing pool of tech talent. With around 13,000 IT professionals graduating each ...
Automation Hits Colombia: AI & RPA Now Core to Local BPO Strategy
The rise of automation is reshaping global outsourcing strategies, and Colombia is moving quickly to adapt. With a strong BPO sector and growing tech talent, the country is integrating robotic process automation (RPA) to ...

17August 2025

Your Ultimate Guide to Choosing the Right Customer Service Metrics for Your Business Goals

Lorenzo Ruiz Castro2025-08-15T18:03:54+08:00Customer Experience, Insider Insights, Outsourcing Strategies|

Not all customer service metrics are created equal—especially when your business goals are on the line. While there’s no ...

15August 2025

From Vision to Execution: How to Create a Customer Experience Strategy That Drives Growth

Hannah Krisha Tongco2025-08-15T17:56:35+08:00Customer Experience, Insider Insights|

Customer experience isn’t just a buzzword—it’s a proven driver of growth, loyalty, and long-term business value. In a market ...

19July 2025

Content Moderation Services That Go Beyond Filters: Real People, Real Protection

Ann Gelli Tolentino2025-07-18T14:54:31+08:00Insider Insights|

Algorithms Can’t Catch Everything—And Sometimes, They Get It Wrong A photo taken out of context. A joke mistaken for ...