Human Interest

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Inside the US Government Shutdown: What It Means for Your Business
When a US government shutdown hits, the headlines often focus on furloughed federal workers and political standoffs in Washington. But beyond Capitol Hill, the ripple effects quickly spread through the private sector, touching businesses ...
Colombia’s Innovation Lab: Where Conversational AI vs Chatbot Takes Center Stage
The customer experience battlefield is shifting as businesses rethink digital communication. Static bots that once handled simple requests are being replaced with dynamic systems designed to converse like humans. This debate is best framed ...
Explaining LATAM Nearshore and Its Role in Global Business
Global companies have many choices when deciding how to expand operations and optimize costs. One model that continues to gain momentum is LATAM nearshore outsourcing. Businesses in the United States and Canada see Latin ...

13October 2025

Beyond the Call Center: How Prioritizing the Mental Health of Colombia’s ‘Talento Humano’ Drives Elite Customer Service

Matthew Jose Reyes2025-10-13T17:39:57+08:00Human Interest|

Every business leader knows that customer service excellence depends on people who bring empathy, patience, and professionalism to every ...

9October 2025

No Tricks, Just Treats: How Filipino Agents Turn Customer Service Horror Stories Into Triumphant Tales

Hannah Krisha Tongco2025-10-09T11:34:57+08:00Customer Experience, Human Interest, Offshoring|

Every brand has its share of customer service horror stories—the kind that send shivers down the spine of even ...

7October 2025

Celebrating World Mental Health Day 2025: Establishing a Culture of Mental Wellness for Employees

Matthew Jose Reyes2025-10-07T13:08:25+08:00Human Interest|

As businesses worldwide observe World Mental Health Day 2025, the conversation around employee well-being has never been more important. ...