Nearshoring

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

From Engagement to Safety: How Social Media Moderation Services Drive Better CX
Social media has become the beating heart of customer experience. Every like, share, and comment shapes how people perceive a brand, turning online platforms into powerful spaces for connection, but also into potential minefields. ...
Unlocking Offshore Outsourcing Benefits: Why the Philippines Remains the Global Leader
For decades, the Philippines has held a reputation as one of the world’s top destinations for outsourcing. While other countries have made attempts to compete, the Philippines consistently rises above, offering companies unmatched advantages ...
5 Tell-Tale Signs It’s Time to Outsource eCommerce Call Center Tasks to a Colombian BPO
The global eCommerce market is booming, and with that growth comes an undeniable reality: customer service teams are under more pressure than ever. As online stores handle surging order volumes, product inquiries, and return ...

25September 2025

5 Tell-Tale Signs It’s Time to Outsource eCommerce Call Center Tasks to a Colombian BPO

Jaymee Cichon2025-09-25T11:58:04+08:00Nearshoring, Outsourcing Strategies|

The global eCommerce market is booming, and with that growth comes an undeniable reality: customer service teams are under ...

24September 2025

The Real Difference Between Digitalization vs Digitization—and How Colombia Delivers Value in Both

SuperStaff Editorial Board2025-09-24T14:17:02+08:00Industry Knowledge, Nearshoring|

Many companies confuse digitalization vs digitization, often treating the two as interchangeable. But in reality, the difference between them ...

22September 2025

From Policyholders to Processes: How Nearshore Outsourcing for Insurance Companies Delivers Better CX

Ann Gelli Tolentino2025-09-22T14:35:50+08:00Industry Knowledge, Nearshoring|

Outsourcing for insurance companies has become essential in today’s industry landscape. Firms are caught in a delicate balancing act: ...