Offshoring

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Fraud in NY State Tech Contracts: What It Reveals About Vetting Offshore Consultants
New York State recently uncovered several fraud cases involving IT contracts awarded to firms using offshore consultants. These cases exposed how some workers were hired without proper identity checks or skill verification. In some ...
Healthcare BPO Support Services for Telehealth: A New Backbone for Remote Care
Telehealth is no longer an alternative—it’s an essential part of modern healthcare. What began as a temporary solution during the pandemic has evolved into a permanent fixture in how providers deliver care and how ...
How Virtual Contact Centers Are Solving Global Staffing Challenges
Staffing challenges are becoming a common concern across many industries. Companies need customer service teams that can scale, adapt to different time zones, and remain consistent despite labor shortages or high turnover. This is ...

13February 2024

Unique Call Center Philippines Workplace Culture Proving That When It Comes to CX, PH Is Your Best Bet

2024-07-12T02:09:21+08:00Offshoring, Outsourced Call Center Services, Philippine Call Centers|

When you first hear “Philippines,” you may think of stunning beaches, famous singers, and Jollibee fried chicken. But did ...

25January 2024

Philippines vs. US Call Center Services: Which Customer Service Outsourcing Solution Is Right for Your Business?

SuperStaff Editorial Board2024-07-10T23:18:01+08:00Offshoring, Outsourced Call Center Services, Outsourced Customer Service|

Modern businesses have become increasingly competitive, with many struggling to attract and retain customers. In the same vein, buyers ...

9January 2024

Harness the Philippines’ Potential: The Unofficial Best Country for Outsourcing Virtual Assistants in 2024

SuperStaff Editorial Board2024-07-10T23:33:19+08:00Back Office Support, Offshoring|

Pursuing success always comes with the hefty price of sleepless nights and endless work, from the daily toil of ...

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