Outsourcing Strategies

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Outsourcing to the Philippines? Here’s What’s Worth Delegating
Outsourcing to the Philippines has become a go-to strategy for companies looking to streamline operations, reduce overhead, and stay competitive in a fast-moving global market. From tech startups to healthcare providers, businesses across industries ...
Top 7 Call Center Customer Service Tips You Need to Know
Great customer service isn’t just about being nice—it’s a powerful business strategy that directly impacts customer retention, brand loyalty, and long-term growth. In a market where experiences often matter more than price or product, ...
Top 10 Benefits of Insurance BPO Services in 2025: Enhancing Efficiency and Customer Satisfaction
In 2025, the insurance industry faces more pressure than ever to do more with less, faster, more innovative, and more customer-focused. As policyholders demand quicker claims processing and seamless service, insurers are also contending ...

8May 2025

Rethinking NPS and CSAT: The Metrics That Truly Matter for CX Success in 2025

SuperStaff Editorial Board2025-05-29T07:30:45+08:00Outsourcing Strategies|

Businesses still rely heavily on Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT)—but are these numbers telling the ...

8May 2025

Stagflation or Not, Smart Firms Are Cutting Costs and Scaling Fast with Outsourcing

SuperStaff Editorial Board2025-05-29T07:42:59+08:00Outsourcing Strategies|

Stagflation may be back—and it’s putting pressure on margins and growth strategies. As companies brace for economic stagnation paired ...

7May 2025

Rising Tariffs for the Automotive Industry: Leveraging Strategic Outsourcing for Cost Reduction and Agility

SuperStaff Editorial Board2025-05-29T22:36:55+08:00Outsourcing Strategies|

New tariffs are making it more expensive to build cars. From parts and materials to shipping and labor, automotive ...

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