Outsourcing Strategies

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Breaking Down Call Center Cost: What You’re Really Paying For — and How to Save
Many business leaders underestimate what goes into call center pricing — until the bills pile up. You’re not just paying for the voice on the other end of the line. Behind every agent are ...
From In-House to Outsourced: The Help Desk Support Shift
Companies of all sizes depend on help desk teams to resolve IT issues and keep daily operations running smoothly. But keeping these teams in-house has become more difficult for many organizations. Staffing, training, and ...
The Role of Logistics BPO Support Services in Future-Proofing Supply Chains Amid Strait of Hormuz Trade Disruptions
The Strait of Hormuz is more than just a narrow waterway—it’s a global chokepoint that holds immense economic power. Every day, millions of barrels of oil, natural gas, and vital goods pass through this ...

8May 2025

Colombian Competitive Edge: Why Top Brands Are Betting on Call Centers in Medellín, Colombia for Next-Level Multilingual Customer Service

SuperStaff Editorial Board2025-05-29T07:24:53+08:00Outsourcing Strategies|

What do some of the world’s biggest brands have in common? They’re looking to call centers in Medellín Colombia, ...

8May 2025

Rethinking NPS and CSAT: The Metrics That Truly Matter for CX Success in 2025

SuperStaff Editorial Board2025-05-29T07:30:45+08:00Outsourcing Strategies|

Businesses still rely heavily on Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT)—but are these numbers telling the ...

8May 2025

Stagflation or Not, Smart Firms Are Cutting Costs and Scaling Fast with Outsourcing

SuperStaff Editorial Board2025-05-29T07:42:59+08:00Outsourcing Strategies|

Stagflation may be back—and it’s putting pressure on margins and growth strategies. As companies brace for economic stagnation paired ...

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