Customer Experience

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

The Logistics Edge: How Colombia Supports E-Commerce Outsourcing Beyond Customer Service
Colombia has long been recognized for its customer service talent, but it’s quickly becoming the hidden powerhouse fueling e-commerce outsourcing far beyond call centers. As global online retail surges, companies face mounting pressure to ...
Behind Every Great Product: The Role of Back-Office Support in Product Development Services
Every successful product story starts with more than just the design team. Behind every breakthrough idea, there is a complex system of processes, data, and operations quietly working to keep development on track. While ...
From Wage Advantage to Value Advantage: What the Average Salary in the Philippines Really Means for Outsourcing
For years, the average wage in the Philippines has been one of the most discussed factors driving the outsourcing industry. Companies around the world, especially in the United States, have looked at the Philippines ...

17August 2025

Your Ultimate Guide to Choosing the Right Customer Service Metrics for Your Business Goals

Lorenzo Ruiz Castro2025-08-15T18:03:54+08:00Customer Experience, Insider Insights, Outsourcing Strategies|

Not all customer service metrics are created equal—especially when your business goals are on the line. While there’s no ...

16August 2025

Why Insurance Providers Are Outsourcing CX Before the Next Claims Surge

SuperStaff Editorial Board2025-08-15T13:15:57+08:00Customer Experience|

Picture this: a sudden wildfire breaks out in a region you insure. Your in-house team is overwhelmed with claim ...

15August 2025

From Vision to Execution: How to Create a Customer Experience Strategy That Drives Growth

Hannah Krisha Tongco2025-08-15T17:56:35+08:00Customer Experience, Insider Insights|

Customer experience isn’t just a buzzword—it’s a proven driver of growth, loyalty, and long-term business value. In a market ...

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