Outsourced Customer Service

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Outsourcing to the Philippines? Here’s What’s Worth Delegating
Outsourcing to the Philippines has become a go-to strategy for companies looking to streamline operations, reduce overhead, and stay competitive in a fast-moving global market. From tech startups to healthcare providers, businesses across industries ...
Top 7 Call Center Customer Service Tips You Need to Know
Great customer service isn’t just about being nice—it’s a powerful business strategy that directly impacts customer retention, brand loyalty, and long-term growth. In a market where experiences often matter more than price or product, ...
Top 10 Benefits of Insurance BPO Services in 2025: Enhancing Efficiency and Customer Satisfaction
In 2025, the insurance industry faces more pressure than ever to do more with less, faster, more innovative, and more customer-focused. As policyholders demand quicker claims processing and seamless service, insurers are also contending ...

30June 2022

Outsourcing to the Philippines: 5 Signs Pointing to Pampanga Being the Next Big BPO Destination

Lorenzo Ruiz Castro2024-10-08T20:10:06+08:00Outsourced Call Center Services, Insider Insights, Outsourced Customer Service|

When the COVID-19 crisis struck and contributed to a tight labor market in the U.S., a movement within the ...

7June 2022

How Offshoring and Onshoring Services Can Be a Viable Staffing Solution for Companies of All Sizes

SuperStaff Editorial Board2024-10-08T20:13:21+08:00Outsourced Customer Service, Offshoring, Recruitment Process Outsourcing|

In 30 months, the outsourcing industry has undergone a significant transformation. Even the reasons why businesses outsource have evolved ...

26May 2022

What Could Web3 Possibly Mean for the Outsourcing Sector?

Hannah Krisha Tongco2024-10-08T20:14:44+08:00Outsourced Customer Service, Insider Insights|

Can you imagine using the internet today without going through Google, Facebook, or other dominant players? With Web3, this ...

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