1-844-92-SUPER
info@superstaff.com
2020 has been a year of disruption for the outsourcing and BPO industry — a year that has seen a dramatic change in the way we work and communicate. In this week’s outsourcing round-up, industry experts share their advice on trends and key outsourcing practices.
The digital customer experience is here to stay, and the call center industry will even play a more significant role in the year to come. In this article, Adrian Swinscoe from Forbes compiled a series of predictions in customer experience trends for 2021.
ThinScale hosted a webinar with an all-star panel of experienced professionals in the outsourcing sector. This blog is a summary of the key takeaways for 2020 and insights into 2021.
Recruitment is one of the most time-consuming and expensive parts of running a business. Rhea from EU Recruitment discussed why you might want to consider outsourcing the recruitment process to be handled by a professional company.
The UK Government decided to extend the Coronavirus Job Retention Scheme (CJRS) until 31st March 2021, but what does this mean to offshore accountants? In this article, QX Accounting Services shed light on how the right outsourcing provider can help navigate the payroll process’s complexities under the Furlough Scheme.
HR outsourcing is an ever-evolving arena, as businesses are continuously researching and introducing new practices to meet their employees’ changing needs. John Huntington of Partners discussed some of the key trends in HR outsourcing and how it can help your company succeed in 2021.
Rental values in the UK rose by 2.3% between January 2019 and January 2020, according to a new report from the lettings company HomeLet. In this article, ARPM summarizes what happened in the past 12 months and what to expect in 2021.
The construction industry is renowned for using new and innovative technologies while staying one step ahead of market trends, and outsourcing has also become more common than ever in the industry. In this article, The Manufacturer shares the key emerging trends of outsourcing construction in 2021.
According to a study, the global IT outsourcing market is growing at a faster rate than the global economy over the next five years. This article from Daxx identified the emerging IT outsourcing trends and what would dominate the global market in 2021.
IDAP researchers reported that outsourcing is set to become an integral part of the global IT industry in the year to come. 2021 will witness intensifying cooperation of outsourcing companies. Find out more on what to expect in software outsourcing in this article.
There are two trends that will contribute to Latin America’s recovery in 2021: a growing outsourcing boom and a cybersecurity mesh. Researchers from Nearshore Americas noted the benefits of outsourcing tech-related jobs to Latin America how cybersecurity is shifting towards a node-based approach.
Outsourcing is undergoing continuous transformations to overcome the challenges presented by ever-changing external conditions. New outsourcing trends have emerged, and the focus has moved from budget-friendly to other essential fields and practices.
In conclusion, if you consider outsourcing in 2021, make sure you choose the best BPO partner.
SuperStaff is a comprehensive outsourcing solutions provider that offers offshore call center services in the Philippines and onshore support in the United States.
Outsourcing as an industry has been around for quite some time, as companies have always looked for cost-efficient ways to manage certain business processes off-site. Among the most common services outsourced are customer support, accounting, recruitment, manufacturing, and many more technical roles that can be a time and resource obstacle for growing companies. By taking […]
You’ve probably wondered about the same thing as your competitors: Should you do in-house hiring or recruitment process outsourcing (RPO)? While both options have their merits, the decision mainly depends on the scope of the project. But before we get to that, let’s discuss what exactly RPO is and how it works. Recruitment process outsourcing […]
Back in the day, what probably mattered the most with business owners was marketing their products strategically and coming out with competitively priced items. While these are two incredibly important ingredients to any business today, a third component has been added—and it’s one you shouldn’t skip. It’s none other than customer service. Businesses have become […]
The rapid spread of COVID-19 has become a global concern, leading many countries to take precautionary measures to curb the spread of the virus. Likewise, businesses are now beginning to feel the impact of this outbreak, with disruptions of “nonessential” business operations, mandates for quarantining and social distancing affecting staff attendance, and more. While these […]
Today, having the best prices in the market is not enough to reel customers in and earn their loyalty. High-quality service is in demand more than ever. In fact, Microsoft’s State of Global Customer Service Report reveals that a global average of 59% of consumers now has a higher expectation of customer service. Significant benefits […]
Providing excellent customer service has proven its worth time and again for many businesses. Without a capable customer support team, it would be challenging to address the concerns and issues that consumers face daily. However, there is no exact formula for success when handling escalating volumes of concerned customers. The custom service component of your […]
These days, customers almost exclusively do their research on products or services online. This has lead companies to install live chat software on their websites for immediate engagement options, but this does not mean that phone support has already become an outdated customer support tactic. Many clients still crave genuine human connection, despite the trend of […]
In recent years, especially in light of talent shortages, the recruitment industry has become a more candidate-driven market. In years past, recruiters and staffing agencies held more control during the job application process. Today, candidates have far more power during the hiring process than ever before. This shift is one of the reasons why understanding […]
Please let us know how we can help by filling out the form, and you’ll hear back from us within 24 hours.
