Outsourced Call Center Services

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

10 Call Center Services Every Business Needs to Know
Business call center solutions turn every customer interaction into a chance to build trust or lose it. In today’s business world, the quality of your customer service can shape your reputation just as much ...
Best Practices for Secure Back Office Outsourcing in Regulated Industries
In regulated sectors like healthcare, finance, insurance, and legal services, there is little room for error. A single mistake in how data is handled can lead to fines, investigations, or loss of customer trust. ...
Why Hire Workers From Colombia: Your In-Depth Guide to Nearshoring
Nearshoring isn’t just a trend—it’s a strategic response to the demands of a faster, more agile business landscape. With customers expecting real-time support and operations teams needing tighter coordination, proximity is no longer a ...

19October 2021

Debunking 6 Common Myths and Misconceptions About Call Center Jobs in 2021

SuperStaff Editorial Board2023-08-10T16:55:55+08:00Outsourced Call Center Services, Outsourced Customer Service|

The BPO industry, especially call center jobs, has become vital to the Philippine economy. Indeed, call center work is ...

3September 2021

8 Efficient Ways to Boost Tech Support Process Outsourcing Success in the Post-COVID-19 Era

2023-08-10T16:53:40+08:00Outsourced Customer Service, Outsourced Call Center Services|

The COVID-19 pandemic sent us on a one-way flight to the digital transformation age. It also ushered us into ...

27August 2021

Top 22 Powerful Customer Service Statistics Proving the Value of Customer Experience in 2021

SuperStaff Editorial Board2023-08-10T16:53:36+08:00Outsourced Call Center Services, Outsourced Customer Service, Outsourcing Strategies|

“Customer service” and “customer experience” are often used interchangeably but are mainly different. In this infographic, we’ll dig deeper ...

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