The Power of a Specialized Call Center Agent: Enhancing Customer Experience
Every customer touchpoint matters, from the first “hello” to the final “goodbye.” Brands must be able to address customers' ...
Breaking Down the Numbers: Economic Impact of BPO Industry in the Philippines
In the dynamic global business landscape, the Philippines is a powerhouse in the business process outsourcing (BPO) ...
Top 5 Outsourcing Best Practices: Get the Best Out of BPOs in the Philippines
Following workplace trends such as The Great Resignation and subsequently The Great Reshuffle, millions of job vacancies are still ...