Call Center Outsourcing

“Your Customer Didn’t Choose English—Can You Keep Up?” Inside Colombia’s Role in True Multilingual Customer Experience
In today’s global marketplace, English is no longer the default. Whether you're serving a customer in São Paulo, Paris, or Bogotá, delivering support in their native language is now the baseline for great service—not ...
Outsourcing in a Post-Layoff Economy: Opportunity or Risk?
After a wave of company layoffs, leaders are left with a tough decision: how to keep operations going without immediately hiring full-time staff again. Some look to contractors. Others reduce the workload entirely. Many ...
Outsourcing the Back Office? Why an Automation-First Approach Works Better
Cutting costs is often why companies choose to outsource back-office functions. But relying on manual processes can just move the problem instead of fixing it. If the work is slow, error-prone, or inconsistent, handing ...

30June 2024

88 Poor Customer Experience Statistics That Every Small Online Retailer Should Know

SuperStaff Editorial Board2024-10-08T18:53:46+08:00Customer Experience, Back Office Support, Outsourced Call Center Services, Philippine Call Centers|

Today’s online retailers compete for customer attention against thousands of other retailers worldwide. The internet's accessibility has allowed many ...

1June 2024