Comparing Multilingual Support in Colombia vs. Other LATAM Countries
In today’s hyperconnected marketplace, multilingual support is no longer a “nice to have”—it’s a non-negotiable. Customers expect service in ...
Inside Colombia’s 2025 Labor Reform and What It Means for US Businesses
Colombia’s workforce is changing—and so are the rules. With the enactment of the reforma laboral Colombia 2025, the country ...
Nearshoring to Latin America Gains Momentum: What It Means for Philippine BPOs
Many U.S. companies are exploring new ways to reduce costs and improve customer support without moving operations too far ...