19May 2022
Why Having Multilingual Customer Service Agents Is Still Better Than Automated Multi-Language Channels
The customer experience journey doesn’t end after a purchase. You need to find better ways to keep your customers ...
21April 2022
10 Sure Signs You Got Customer Loyalty Right
Let's say you've just started a business. Over the first few months, you enjoyed steady growth, but your revenues ...
8March 2022
Your Guide to Technology in Outsourcing: 5 Tech-Driven Trends Redefining the BPO Industry in 2022
The business process outsourcing (BPO) sector is on the verge of a total digital transformation, from automating simple, routine ...
