Industry Knowledge

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Redefining Core vs. Non-Core: Strategic Outsourcing in a Hyper-Digital Business Landscape
The line between core and non-core business functions is no longer as clear as it once was. In today’s hyper-digital business environment, the old ways of categorizing work are proving insufficient. What used to ...
The Importance of Equality in the Workplace and How SuperStaff Embraces Diversity and Inclusion
Diversity isn't just a buzzword—it's a business imperative and a cultural cornerstone of high-performing teams. At SuperStaff, we believe that the strength of our organization lies in the richness of our people—their stories, experiences, ...
Work-From-Anywhere BPOs: Why Remote Flexibility Wins in the Long Run
In the past, the business process outsourcing (BPO) industry was defined by its physical contact centers. But today, we’ve moved far beyond cubicles and fixed shifts. Thanks to remote BPO services, companies are gaining ...

29June 2025

US Health Insurance In Crisis: Why Insurance Claims Business Process Outsourcing Is More Important Than Ever

Ann Gelli Tolentino2025-06-27T12:00:39+08:00Industry Knowledge|

Hospitals are waiting. Patients are frustrated. And health insurers? They're buckling under the weight of claims they can’t process ...

27June 2025

Top 7 Challenges in the Call Center Industry and How To Address Them

Lorenzo Ruiz Castro2025-06-27T11:27:09+08:00Industry Knowledge|

The challenges in call center industry are evolving fast as digital transformation and customer expectations reshape the landscape. In ...

27June 2025

SuperStaff Reaffirms ESG and CSR Commitment at JRU’s UN SDG Launch Event

SuperStaff Editorial Board2025-06-27T11:15:08+08:00Industry Knowledge|

Makati, Philippines – June 27, 2025 — SuperStaff reaffirmed its ESG and CSR commitment at the José Rizal University ...

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