10 Customer Complaints Destroying Airline Customer Experience and 13 Outsourced Solutions That Can Mitigate CX Impact
The challenge many airlines face today is finding out how to provide a top-notch customer experience (CX) even ...
AI in Latin America: The Roles of Colombia Call Centers in Artificial Intelligence App Development
Over a decade, Artificial Intelligence (AI) has evolved from a niche interest to a focal point of global ...
Understanding the Power of a Multilingual Workforce in Enhancing Customer Service and Boosting Overall Profitability
In today’s increasingly globalized business world, offering multilingual customer service has become essential to remain competitive. It’s no ...
The (Re)-Emergence of the Brick-and-Mortar Stores Through Phygital Shopping
The past decade has been a wild ride for retail. Not too long ago, brick-and-mortar stores ruled the ...
Easy, Breezy Banking: 5-Step Approach To Elevating the Customer Experience in Banking
Let's be honest: banking can be a tedious errand. Whether stuck in line at the bank or playing ...