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Interactive customer service is not merely for in-person transactions anymore. Everyone with eyes can see that because digital business is on the rise, customer engagement practices will need to adapt to the digital age of commerce. Finding ways to personalize and give that friendly and sincere touch to your customers is a must. With many […]
Continue ReadingHow Virtual Assistants can Help You in Your FBA Business COVID-19 has been a tremendous source of anxiety for business owners all over the world and across industries. And although digitally based businesses have fared better than their brick and mortar counterparts, Fulfillment By Amazon (FBA) sellers are certainly not exempt from the uncertainty that […]
Continue ReadingParalegal Outsourcing Services In recent months, the outsourcing of paralegal functions has raised questions about confidentiality, privacy, and liability in the sector. Yet, with the numerous benefits of outsourcing like cost reduction, on-call demand for staffing, and remote working, this business practice is quickly becoming a not-so-secret-weapon for law firms all over the world. So, […]
Continue ReadingWhile eLearning has been around for decades, the COVID-19 global pandemic has highlighted its capabilities in a way that no commercial or marketing campaign ever could. Due to the obvious distancing inherent in eLearning, it is by far the safest and easiest way to adjust to the new normal. From kindergarten to the doctoral level, […]
Continue ReadingFor the past few months, the world economy has struggled with the devastating impact of COVID-19. With everyone trying to cope with the “new normal,” businesses are scrambling to create a new standard operating protocol for what is ultimately uncharted territory. Current Situation of the World Economy Thirteen trillion dollars were allocated by governments worldwide […]
Continue ReadingSo, now you’ve decided to dip your toes into the vast ocean of online sales by establishing an eCommerce business. While it may initially seem like a walk in the park, profits can be harder to come by than you think. Thankfully, because of the offshore workforce, your business can accomplish tasks you never thought […]
Continue ReadingWith the global pandemic still unresolved, physicians will be needing all the help they can get. And in a time where each day brings more uncertainty, the pressures inside and outside the office can often complicate a profession that requires a high level of focus. Thus, to provide the opportunity for medical professionals to focus […]
Continue ReadingOutsourcing as an industry has been around for quite some time, as companies have always looked for cost-efficient ways to manage certain business processes off-site. Among the most common services outsourced are customer support, accounting, recruitment, manufacturing, and many more technical roles that can be a time and resource obstacle for growing companies. By taking […]
You’ve probably wondered about the same thing as your competitors: Should you do in-house hiring or recruitment process outsourcing (RPO)? While both options have their merits, the decision mainly depends on the scope of the project. But before we get to that, let’s discuss what exactly RPO is and how it works. Recruitment process outsourcing […]
Back in the day, what probably mattered the most with business owners was marketing their products strategically and coming out with competitively priced items. While these are two incredibly important ingredients to any business today, a third component has been added—and it’s one you shouldn’t skip. It’s none other than customer service. Businesses have become […]
The rapid spread of COVID-19 has become a global concern, leading many countries to take precautionary measures to curb the spread of the virus. Likewise, businesses are now beginning to feel the impact of this outbreak, with disruptions of “nonessential” business operations, mandates for quarantining and social distancing affecting staff attendance, and more. While these […]
Today, having the best prices in the market is not enough to reel customers in and earn their loyalty. High-quality service is in demand more than ever. In fact, Microsoft’s State of Global Customer Service Report reveals that a global average of 59% of consumers now has a higher expectation of customer service. Significant benefits […]
Providing excellent customer service has proven its worth time and again for many businesses. Without a capable customer support team, it would be challenging to address the concerns and issues that consumers face daily. However, there is no exact formula for success when handling escalating volumes of concerned customers. The custom service component of your […]
In recent years, especially in light of talent shortages, the recruitment industry has become a more candidate-driven market. In years past, recruiters and staffing agencies held more control during the job application process. Today, candidates have far more power during the hiring process than ever before. This shift is one of the reasons why understanding […]
These days, customers almost exclusively do their research on products or services online. This has lead companies to install live chat software on their websites for immediate engagement options, but this does not mean that phone support has already become an outdated customer support tactic. Many clients still crave genuine human connection, despite the trend of […]
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